Oxford Pools Service Division is committed to offering excellent
support to all its customers, delivering total customer care,
of work, value for money, and peace of mind.
+ Service Contracts
+ Winterising & Commissioning
+ Planned Maintenance
+ Leak Investigation
+ Payment Terms
We have a full range of services and have invested heavily in training
and qualifications. These include employing Corgi Gas and Oftec
registered engineers, all our engineers are ISRM pool plant operator
trained, manufacturer trained and have an approved electrical
A number of our engineers have a diving qualification.
This, along with our knowledge and
expertise in all aspects of servicing, maintaining and installing
swimming pool equipment, confirms our commitment to offering you
a full service once on site.
service vans are fully equipped with parts and the right equipment
to do the job and most importantly of all, this complete package
comes with friendly, helpful, fully trained, experienced,
professional. Headed by Richard Perrin who has over 21 years experience
in the pool industry and is himself a fully qualified Corgi, Oftec
and electrical engineer.
We offer a range of Service
Contracts for both Outdoor and Indoor Pools and
tailor each contract to suit each individual pool.
each visit we will fully check the pool chemistry and adjust as
necessary, check the Pool Filtration, Heating Systems, backwash
the filter and vacuum the pool if it is necessary. A full monthly
water Analysis is included, (a sample of water is taken back to
our Lab to be tested and a Computer Generated Report is produced
and any actions needed will be carried out at your next Service.)
also offer Outdoor Pool Wintercare Contracts to ensure that the
pool equipment, the pool water level and chemistry are safe through
the winter period.
POOL HEATER MAINTENANCE & REPAIR
makes and models of heater including Gas, Oil and Electric can be
serviced and repaired by our own fully trained Engineers.
sit back and let us look after your pool.
our Service Division for details.
Winterising and Commissioning
Our Commissioning Service gets your
Pool into the best possible order for the season.
We can reconnect the equipment, ensuring everything is working correctly,
change the covers, vacuum the pool, we can be as flexible as you
Let us take the worry out of it so you can concentrate on enjoying
Did you know that if you don’t Winterise your pool you’re
Pump Filter and Heater could be badly DAMAGED and your pool could
turn GREEN which in turn would need extra visits and chemicals upon
Commissioning your pool for the season.
Those Customers already using our Winterising Service know that
we are able to put your equipment into the safest possible condition
for the winter.
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Swimming Pool Equipment needs to
be Serviced and Maintained on a regular basis in order to keep it
working Efficiently and Safely.
Equipment that is regularly Serviced will give you peace of mind
and save you money.
our Planned Maintenance Service we tailor each contract to suit
your individual needs. Our Service gives you the convenience of
using one company to service all of your Pool Equipment from Heating
to Chemical Dosing.
TUB BATH PLANNED MAINTENANCE
tub baths and their associated equipment need to be serviced on a regular
basis in order to keep them working Efficiently and Safely. As part
of our hot tub planned maintenance service, we will check that your
pipe work and circulation system is not hiding any unwanted guests
(e.g. Legionella Bacterium) a known possible problem within warm
hot tub water. Hot tubs provide ideal breeding ground and conditions for
this bacterium, if the water chemistry is not properly maintained
and the water isn’t changed regularly.
With our planned maintenance service we will tailor each contract
to suit your individual needs and will include the following.
Sanitise to HSE standards in order to eradicate bacterium.
Check all equipment is running Efficiently and safely
We will apply special cleaner to the hot tub interior surface which
will remove oils and greases, eliminating hidden microbes, whilst
forming an invisible shield reducing scum line build up.
water sample and produce a regular chemical and dilution regime
for you to follow.
our Service Division to book your Survey.
Any leak, no matter how small costs
you money whether you’re on a Meter or not.
water costs money, also add on the associated heating and chemical
costs and that’s your money literally draining away.
do not guarantee to find every leak, but we can offer an experienced
service to do all that is possible to find the leak and either isolate
or mend it.
service includes a fully Trained Dive Team equipped with Pressure
Test and Leak Detecting Equipment to pinpoint your leak.
our FAQ’S Section “What if my pool is losing water”?
Pool equipment should be installed by experts so that you know the
equipment has been specified correctly, the installation is safe
and that it works as designed.
at Oxford Pools safety is paramount.
Engineers can install all aspects of Pool Equipment, including Pumps,
Filters and Heaters, including Gas, Oil or Electrical connections.
offer a Full Quotation Service please call us to arrange an appointment.
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Frequently Asked Questions
Q. How long
should I filter my pool for each day?
A. Your filtration
plant would have been designed to turn your pool water over in 8-12
hours a day. Having said that leaving your filtration plant running
for 24 hours a day will greatly improve water quality and the general
appearance of your pool. ALWAYS CLEAN AND READY TO SWIM.
Q. How long
will the sand last in my sand filter?
A. Most sand
will last between 5-7 years but this is dependant on how well the
pool water quality has been maintained. For example if the pool
water chemistry has not been kept in balance this may have caused
calcium to build up in the system turning the sand into a solid
When the sand is coming to the end of its effective life the following
points may be noticed.
• The normal (clean) running pressure may have increased by
10% or more.
• The frequency of backwashing may need to be stepped up.
• Water flow when backwashing appears less vigorous than when
the sand was new.
• The pool water condition may be difficult to maintain, causing
water clarity problems.
Please note that it is advisable at least once a year for the sand
to be cleaned with a de-greaser and a de-scaler. i.e. BioGuard Deep
Q. What if my
pool is losing water?
A. This can
mean you have a leak; the best course of action would be to gather
the information below and then phone our service department for
o Check your backwash line is water coming out even on filter.
o Mark the pool
water level with a pencil and monitor water level for 24 hours (Pump
on and circulating) please note the upper pool suction points should
be valved off and the water level in the pool should not be allowed
to drop more than 50mm from its normal running level. Measure drop
o Top pool back
up and mark water level with a pencil and monitor water level for
24 hours (pump off) Measure drop and record.
o Telephone our service department with information from above.
Q. Why do my
Eyes sting when I Swim?
This could well be a pH problem the water could be too acidic or
too alkaline. The pH of the human Eye is around 7.4-7.5 anything
higher or lower will irritate.
High combined Chlorine (see pool dictionary)
in a water sample or book a service call.
Q. Why has my
Heater stopped working?
A. The most
common cause of a heater failing to work is one of a lack of water
flow, caused by the filter or pump course strainer being too dirty
to allow enough water flow to activate the heater pressure switch
which in turn will not activate the heater. Remedy. See Backwashing
& Cleaning of the pump course strainer.
If the above do not work you will need a service call.
Q. Should I
get my Pool Heater serviced every year, even though my pool is closed
down for the winter period?
A. Even though
your heater is not being used all the year round, it will still
need a yearly service. During the winter months insects can make
their home in the burners and heat exchanger. When the boiler is
re-commission in the spring these blockages cause the burner to
fire incorrectly, which in turn can cause carbon monoxide to be
produced (this can be deadly!). It can also cause considerable damage
to the boiler.
Terms have been revised for 2005 for Regular Service Contracts,
Customers will be asked to pay Service call out charges quarterly
Service call outs and materials will be invoiced for payment within
15 days. Credit Card payments will be accepted but we will add 2.50%
the merchant fee imposed on us by the card suppliers.
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